LumiDrop Shipping Policy

Last Updated: September 25, 2026

Thank you for shopping with LumiDrop. We work to process and deliver orders as quickly as possible. Please review the information below regarding processing times, shipping costs, delivery estimates, tracking, and other important shipping information.

Order Processing

Orders are typically processed within 1–2 business days after they are placed.

Processing times do not include weekends or holidays. During periods of unusually high order volume, processing may occasionally take longer.

Once your order has been processed and shipped, you may receive tracking information by email when tracking is available.

Shipping Destinations

LumiDrop currently ships to customers in:

United States
Canada

We do not currently offer shipping outside of the United States and Canada.

Shipping Costs

Standard shipping is $5.00 for orders containing one item.

Orders of 2 or more items qualify for FREE shipping.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Estimated Delivery Times

After your order has been processed, estimated delivery is:

United States & Canada: 5–10 business days

Please allow an additional 1–2 business days for order processing before shipment.

This means most orders should arrive approximately 6–12 business days after the order is placed.

Delivery times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, unusually high order volumes, or other circumstances outside LumiDrop's control may occasionally affect delivery times.

Order Tracking

Tracking information is provided when available.

Once tracking becomes available for your shipment, you may receive an email containing your tracking information. Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Some shipments may have limited tracking information during certain stages of transit.

Fulfillment & Shipping Locations

To provide reliable and efficient delivery to customers throughout the United States and Canada, LumiDrop works with a network of fulfillment and shipping partners.

Depending on product availability and the customer's location, orders may be dispatched from different fulfillment locations, including facilities outside the customer's country.

This allows us to efficiently fulfill orders and maintain product availability across the regions we serve.

Orders Arriving in Multiple Packages

In some circumstances, orders containing multiple items may be fulfilled from different locations and therefore arrive in separate packages.

If this happens, packages may arrive on different days and may have separate tracking information.

You will not be charged additional shipping fees simply because an order is divided into multiple shipments.

Lost Packages

If your package appears to have been lost in transit, please contact us at lumidropinfo@gmail.com with your order number and available tracking information.

We will review the shipment with the applicable carrier or fulfillment partner.

If we determine that your order was lost during transit, LumiDrop will arrange a replacement at no additional product or shipping cost to you.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your shipping information before completing checkout.

If you notice an error after placing your order, contact us immediately at lumidropinfo@gmail.com. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or shipped.

LumiDrop is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.

If an order is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

Customs, Duties & Taxes

International shipments, including shipments crossing borders between fulfillment locations and the destination country, may be subject to customs procedures, import duties, taxes, or other fees depending on applicable laws and regulations.

Any such charges are determined by the applicable government or customs authority and are outside LumiDrop's control. Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, import taxes, or related charges imposed on their shipment.

Delayed Orders

Occasional shipping delays can occur due to carrier disruptions, severe weather, holidays, customs processing, high shipping volumes, or other circumstances outside our control.

If your order has significantly exceeded the estimated delivery timeframe, contact us at lumidropinfo@gmail.com and include your order number so we can investigate the shipment.

Questions About Your Order

For questions regarding shipping, tracking, or delivery, contact:

LumiDrop Customer Support
lumidropinfo@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.